We hope you’re delighted with your order. If you’re not perfectly satisfied no problem! You may return items within 28 days. Please note, returns forms must be filled within 14 days of receiving your order. You will then have a further 14 days to return unsuitable items.
Please note that all returns should be sent back in the original packaging provided. You will be notified by email once your return has been received and processed. If you have placed your order by checking out as a guest then you will need to create an account to return unsuitable items. Please note that you will have to bear the direct cost of returning the product. Please address all returns to:
20-22 Wenlock Road
London N1 7GU
Please read our return policy carefully to ensure you can proceed with your request as quick as possible.
The item(s) should be returned unworn and in perfect condition, with all ESHKOL.CO.UK tags still attached. Returns that are damaged, soiled or returned without their original labels may not be accepted and may be sent back to the customer.
Before your parcel leaves our warehouse, it is fully checked and controlled by our packing team. If you receive an item which is damaged, please contact Customer Care immediately.
If your item is faulty (i.e. received damaged or manufacturing fault), we can offer refund or exchanges. For more information, please contact us as soon as possible.
All successfully returned items will be credited to the account used to originally purchase the items. The original shipping charges will not be refunded. If you have any queries, or wish to discuss the returns procedure in further detail, please do not hesitate to contact us.
At this time, we can only process exchanges for the same item.
For reasons of health and hygiene, we cannot offer refunds on pierced jewellery and underwear. In addition, swimwear cannot be returned if the hygiene strip has been removed.
If you need any assistance please contact Customer Care on 02037748901 or email [email protected]